FAQ

Yes, you can register online here to access archived statements and re-print invoices (or click here if you already have an account). Alternatively, you can contact CBS Head Office at 604-888-3507 and they can assist you.

No, we do not have CBS Parts gift certificates at this point in time.

You can sign up for an account by downloading the Credit Application found here, and then sending the completed form to the address or fax number found at the top of the form.

We have an online ordering system, that requires an account, called CBS Partsnet. If you would like access to this site, please contact your CBS Parts representative or send a request to our marketing department. Please include current contact information with your request. Note: access to CBS Partsnet is for current and active accounts. Other restrictions may apply.

To be listed on CBS' Shop Locator, you must be a repair shop and you must meet and maintain certain qualifications. Please contact your CBS Parts representatives to discuss your eligibility.

On acccount, net 30 days. Interest is charged at 2% per month (24% per annum) on overdue amounts.

CBS Parts is always expanding and looking for motivated people! Check here to see if we have any active listings at the moment, or contact your local CBS Parts branch directly.

Our hours of operation vary slightly amongst the five branches. Visit our contact page and select the branch you'd like to see the hours for.

Returnable goods must be in new and re-sealable condition, and accompanied by the original invoice. Parts will not be accepted for return after one year. All returns and cancelled Special Orders are subject to a 50% restocking charge. Freight charges are non-refundable. Special orders, electrical components, and tire chains are not returnable.

CBS Parts observes all manufacturer warranties. Due to the vastness of our product offering, we are unable to provide a blanket statement regarding warranty. Please call your nearest branch with your specific warranty inquiry.

Some of our suppliers have VIN-decoders for parts like Filters, Belts, Tensioners and some Engine Accessories. We can also use most medium duty truck VIN numbers to reference Hydraulic Brake Parts. We can also use your VIN number to reference the year, make, model and engine of your HD vehicle and use that information to help us reference parts. In some cases, we need part numbers off of the items you are looking for, and in many cases, our experienced staff can use pictures sent from your mobile device to reference your parts.

Yes, if you complete this camshaft identification form and send it to your local CBS Parts store, one of our representatives would be happy to assist you.

No, the Bendix ADB22X and ADB22XLT rationalized calipers will not interchange. You can use a complete caliper, either 22X or 22XLT, and use the carrier or bracket that comes with the complete caliper and replace the entire unit.

As per the table below from the ISO standard 22241-3, the shelf-life or expiry date is a function of storage temperature and initial alkalinity. Alkalinity in our DEF is very low and plays an insignificant factor.

If stored below 25°C, the DEF will maintain its urea strength for at least 18 months.

DEF which has been exposed to high temperatures for extended periods of time will have a decrease in urea strength and reduce its SCR performance efficiency. Vehicle sensors may indicate low solution strength and the product should be tested with a refractometer to determine the actual strength.

No, to use a rubber tarp tie as a cargo restraint is a completely different application than what it was designed for and one it is not suited for. It's inherently large elongation under load, while an advantage when used to tension a tarp, is a detriment if it used as a cargo restraint. Any piece of cargo secured by a rubber tarp tie will move, and potentially become loose from the transporting vehicle, if there is any significant dynamic force or wind generated force applied to the cargo.

Read this article for more information.

Bigger doesn't necessarily mean better. Going up too high in battery CCAs could potentially cause damage to the starter. Too much power could place excessive heat in the solenoid - and cause even bigger problems.

View Delco Remy's chart on maximum battery size recommendations for their starters.